Frequently Asked Questions
Thank you for your interest in our products. Here are some frequently asked questions that might help you:
What are your payment methods?
We only accept credit cards as a payment method for security and convenience reasons. This allows us to process your order faster and protect your personal information better. We hope you enjoy our products and services.
When will I receive my order?
We strive to deliver your order within 2 weeks after it has been placed.
I received an incorrect item, what should I do?
If you received an incorrect item, please contact our customer support team immediately. We will review your request for a replacement, which is subject to management approval.
I want to use the apparel at the conference, will I be able to receive them in time?
If you need the product for the conference, we recommend that you place your order at least 2 weeks before the conference date.
I ordered a product 2 weeks ago but I still have not received it in time, can I request a refund?
Please contact our customer support team for assistance with your order status and refund requests.
Can we buy products at the conference?
Yes, a dedicated booth will be available at the conference. However, please note that we cannot guarantee that all products available on our website will be available at the conference.
Where are the products coming from?
All our products are manufactured in the United States, ensuring quality and reliability.
Can I edit or cancel an order after it has been placed?
Please contact our customer service team to cancel or edit your order. Please note that you only have 2 hours after placing the order to make any changes.